Frequently Asked Questions

No, but you are entitled to free prescriptions from your doctor and free dental treatment. Please read more about Pregnancy benefits on the NHS website.

Those aged under 16 or over 60, aged under 19 in full-time education, with diabetes or glaucoma, aged 40+ with an immediate family history of glaucoma, registered blind or partially sighted, if you are named on a valid HC2 Certificate, or if you or your partner receive jobseeker's allowance, working tax credit, income support or certain pension credits. Read more about NHS eligibility here.

Yes, we supply EyeDream Ortho-K lenses. Please visit our EyeDream page to read full details on the benefits and pricing of this popular alternative to laser surgery.

No, but any additional pairs of spectacles bought within three months of buying your first pair will be half price and any additonal pairs bought within four to six months of buying your first pair will include a 25% discount.


It would be in your best interests to have your spectacles dispensed where you have your eyes examined. It is often more difficult to resolve any problems you may have with your spectacles or contact lenses, where prescribing and supply are separated.


Our spectacles are guaranteed against defects due to faulty materials, workmanship or design reported within 12 months of collection.  Minor repairs and adjustments will also be free of charge within this period. Some frame manufacturers also offer a 2 year guarantee.


Usually a child's first sight examination would be pre-school unless you notice any problems, e.g. squinting, excessive blinking, bumping into objects or peering closely at books or television. You can read more on vision care for children here.

We no longer offer home visits for sight tests, but we recommend The Outside Clinic who offer this service. See


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