Customer Feedback

All feedback can be confirmed and verified

The optician who tested my eyes was exceptionally nice and Rita who helped me choose my glasses knows exactly what will suit you. My husband and I always make sure Rita is there before we make our appointment.
Mrs Ann W, 23 Jan 2018

All three lovely Ladies were as friendly, competent and helpful as anyone could wish and, as I was not best pleased to say "goodbye" to Clive Hazelgrove, whose Uckfield practice you bought out, and closed down, your staff had a bit of catchup to do when I walked in. Turned out I knew Lucie Baxter from my Uckfield days so we were off to the perfect start and never looked back.
Mr Ian H, 22 Jan 2018

All the staff the two of us saw were most helpful and efficient. We had moved to the area and this was our first consultation being 2 years since our previous optician appointment. Up to the standard of our previous optician in North wales who we had been with for 30 years.
Mrs Janice W, 22 Jan 2018

All the staff were friendly and helpful. I was put at ease and procedures were explained clearly. Helpful dispenser with honest advice. Would recommend highly.
Mrs Jill F, 23 Jan 2018

All the staff were friendly and helpful. Ju, (reception), Robert (optician) and the chap who sorted out my new glasses whose name I can't remember were all a slight to deal with. Thank them, Keith
Mr Keith R, 22 Jan 2018

It was the first time I had been seen by Mr Dearie. He was very friendly and explained everything as we went along. Rita always helps me choose my glasses and is always very friendly
Mrs Sandra P, 22 Jan 2018

Never had an eye test but was made at ease by robert dearie-absloutely fantastic xx
Mrs Lesley D, 22 Jan 2018

Always warmly welcoming and very efficient and cheery! Lovely atmosphere in the optician/shop. Thanks for everything and keeping such a bright and clean place. Jane
Miss Jane R, 18 Jan 2018

Tim suffers from dementia so sadly can no longer write. He was apprehensive beforehand but was so happy when he finished the eye test, thanks to your excellent member of staff (Charlotte?) and general efficiency and welcome to customers.
Mr Timothy C, 18 Jan 2018

All staff are very pleasant & helpful!
Mrs Elizabeth M, 17 Jan 2018

All staff that I come in contact with are polite ,and Mr.Barraclough who has looked after my vision for more years that I care to remember is the best
Mrs Evelyn G, 17 Jan 2018

James made us welcome when I first registered, and Lucie did a grand job with my eye test a day or two later, explaining everything I asked about. Very pleased I chose Barracloughs, and left reassured.
Ms Patricia B, 16 Jan 2018

Eye test lady was most thorough. Excellent. And my glasses tightened - thank you
Mr Richard P, 16 Jan 2018

Mr Patel and John Polegate Branch. I am always happy with my excellent care and treatment. Thank you so much
Mrs Nita T, 16 Jan 2018

Excellent care and service as usual from a great team
Mr Andrew E, 16 Jan 2018

I have been a customer of yours since we moved down here from s/e London and have as always found your staff very welcoming and competent in particular Gwlym, I hope this is how you spell his name, also the reception team are very good. I am also on good terms with the optometrist who is as always, very patient with me.
Mr Bryan D, 15 Jan 2018

I was, as always, very satisfied with the courtesy and expertise I received this week. Mr Barraclough is so patient and explains all the results very carefully. I took advantage of the second pair of glasses at half price so I have a new pair to keep by my bedside as well. Many thanks for your help and I would not hesitate to recommend you to others
Mrs Maureen T, 15 Jan 2018

I recently had a contact lense check at Lewes. The whole team are very professional and friendly. I change from a large chain of opticians to Barracloughs in September the care and attention to detail has been excellent.
Mrs Freeda T, 15 Jan 2018

Pleasant and friendly staff whilst waiting. As ever, the test was meticulously carried out and I was fully informed of its outcome.
Mr David H, 12 Jan 2018

Mr Puri was, as usual, courteous and efficient. The glasses fitter was helpful and knowledgeable and the girls behind the reception were friendly and helpful as well.
Mrs Jane A, 11 Jan 2018

The whole process from reception/eye test and selecting glasses was done in a kind and helpful way. I was especially impressed with the kindness of your optician Mr Robert Dearie who explained to me the facts about my Glaucoma which had not been explained to me properly on my hospital visits.
Mrs April H, 10 Jan 2018

The usual Barracough efficiency and attention. I always get high quality service from Mr Dearie and James was very good too in the 'front office'. The speed of the arrival of my new glasses was exceptional. Your receptionists are always on the ball. Well done all
Mr Shane W, 10 Jan 2018

Eye test with Mrs Baxter, she was very helpful and knowledgable throughout . Very satisfactory visit. Contact with 'front of house' staff limited but brief contact with them was courteous
Mr James W, 8 Jan 2018

Great optometrist Mr Stephen Fowles and that includes the services provided by both front line staff (the receptionist and Rita ? who served me in my specs selection/purchase. Unfortunately my short distance vision too poor to read their names during my visit). A relaxed and professional environment by all.
Mr Jim N, 7 Jan 2018

I was very impressed with Mr Puri he explained in great detail about the cataract and all the other problems with my eyes and the new glasses and how nice the rest of the staff were
Mr Peter W, 7 Jan 2018

Both the Optician, Mrs Lucia Baxter, and front of shop staff were professional, efficient and pleasant. James made adjustments to my glasses without fuss and his manner is very straightforward. I am happy to recommend Seaford branch of Barracloughs
Mr Ed G, 6 Jan 2018

All the team members at your Polegate branch are very professional and good at their individual rolls
Mrs Grace C, 5 Jan 2018

Always a great professional experience, David explains everything to me really well in a clear and basic manner, I feel really confident having my eyes tested with you and would dream of going anywhere else. I highly recommend the excellent service and range of frames and the friendly professionalism.
Mr Daniel L, 4 Jan 2018

Very professional as I was nervous, made me feel comfortable. Identified the reason for my eye pain. Very happy overall
Mrs Joanna B, 4 Jan 2018

Very friendly and professional staff, especially Charlotte Jarvis who tested my eyes and Mel who helped with the fitting of the glasses
Mr David F, 2 Jan 2018

The whole experience was excellent from start to finish! All staff members were an absolute delight to deal with, from ringing to make the appointment to collecting the glasses! These were for my daughter and I know where I'll be getting mine from when the time comes. I had an eye test while my daughter chose her glasses and it was by far the most customer oriented eye test I have experienced. Focusing on why my eyes were the way they were and getting the best prescription. I can't name anyone in particular, as they were all truly superb, please thank them all for me and for my daughter as she is also delighted! I will definitely be recommending Barracloughs! Thanks for all of your help!
Mr Ian H, 24 Dec 2017

Good personal service, nice to be treated as a real person not just a name on a piece of paper.
Mrs Jacqueline R, 21 Dec 2017

I had my first appointment with Mr Dearien after dealing with Mr Holter for many years. He was delightful and explained my eye problems in lanquage I could understand. Thank you
Mrs Valerie F, 18 Dec 2017

All staff were very friendly. The outcome of my eye test was satisfactory, and after choosing frames, a lot of time was given to measurements.
Mrs Sarah S, 12 Dec 2017

Could not fault the staff and the great service I got, only regret I have is not coming to Barracloughs sooner
Miss Heather D, 7 Dec 2017

As always, Mr. Dearie was knowledgeable and courteous, explaining many of the complex issues surrounding my particular occular problems.
Mr Irvine P, 4 Dec 2017

The wonderfully friendly welcome I always receive when I visit from the staff,and most of all the way Mr.Barraclough explains the procedures in every detail when examining.Always a pleasure to see you all. Have a warm and Happy Christmas.
Mrs Marjorie G, 1 Dec 2017

A big thank you especially to Miss Charlotte Jarvis who made me feel at ease during my eye examination. She was friendly, informative and made me smile. Also the lady who helped choose my glasses. ( apologies for not knowing her name) All in all, very happy with the service.
Miss Luan P, 28 Nov 2017

Mr Barraclough is very thorough, friendly, informative & therefore the service received from him alone was excellent.
Mr Kerry D, 20 Nov 2017

An enjoyable experience - as ever Rita was most helpful and kind - I like the way I am treated like an old friend!
Mrs Harriet D, 10 Nov 2017

Your desk staff are good and helpful when I feel something has gone wrong always cheerful lovely. To come in and see them
Mrs Dorothy M, 7 Nov 2017

Always good service.Be sorry to see Jenny Saunders go, but wish her a very happy retirement."
Mrs Marian R, 2 Nov 2017

Always a friendly place all staff are great. It's pleasure to go there so helpful and never rushed
Mr Keith H, 31 Oct 2017

The whole process of my sight test - from reminder text to the results - was smooth & easy. All the Bexhill staff members I met were very friendly, helpful, and knowledgeable, but Mr.Stephen Fowles thoroughness throughout the test was first class."
Mr Alan T, 28 Oct 2017

Mr Stephen Fowles was - as usual - professional and caring. Thank you
Mr Shaun H, 26 Oct 2017

Charlotte & Olive & Natalie and on the phone Avril. The whole experience was very agreeable and professional for both of us.
Mrs Diana W, 24 Oct 2017

The optician from NZ was most friendly and efficient. The reception staff were also very friendly and helpful.
Mrs Elena L, 23 Oct 2017

Mr Dearie is always very informative answering any questions or concerns I may have. He is very knowledgable and gives answers clearly that are easyily understood. Always good to visit the shop !! Receptionists also are pleasant and friendly
Mrs Ann P, 22 Oct 2017

ALL the team in the Uckfield store are always caring, helpful, kind, knowledgeable and extremely professional. I will not name individuals because everyone is so good.
Mrs Susan S, 21 Oct 2017

I didn't take any staff names - all of your team made us very welcome - and comfortable - an enjoyable experience - we will recommend your service to friend
Mr David L, 20 Oct 2017

The receptionist lady's at the front desk of the Eastbourne branch are always so very helpful so a big thank you to them!
Mr Robert G, 18 Oct 2017

Mr Dearie examined my eyes and he was excellant and very helpful and professional
Mr Jospeh P, 17 Oct 2017

Having had a mini stroke after an operation was left with blurred vision. I was given excellent service and advice - far more than I received as a hospital patient. Everything was explained to me all the whys and wherefores - I came away feeling far more at ease with my condition. All your staff are courteous, polite and always very helpful. Thank you.
Mrs Valerie K, 16 Oct 2017

I was dealt with in a very satisfactory way. All my questions were answered very fully and I was extremely pleased with the answers.
Mr Peter T, 15 Oct 2017

The whole service was really good. The optician was knowledgeable and caring and the other staff really helpful. thank you.
Mrs Jenny O, 13 Oct 2017

Ms Chambers an excellent optician. Always does a thorough job and is very reassuring. I cannot remember the name of the young lady who helped me with my glasses but she was efficient and helped me a lot with selecting frames. I look forward to collecting them. Thank you ?
Mrs Jennifer S, 10 Oct 2017

We are always delighted with the caring service both to myself and my husband from any of our visits. Our Appointments are always with Nigel who is excellent. Plus, Katie who was working yesterday
Mrs Joan H, 6 Oct 2017

Once again my visit to your Battle shop was a very good and pleasant experience. I feel all the staff give of their best to me.Names --- Mr Bottrill. Mr Gwylim. Sorry I don't know the others. Because I was early you kindly let me sit in the sun! Thank you.
Mr Gordon F, 5 Oct 2017

My Optician, Atefeh Javadnia was very thorough and explained everything clearly as she went through both my contact lens check and my eye examination. Atefeh was very complimentary of how well I have looked after my lenses which was nice to hear too. I was advised of when I will need my next contact lens check and also my next eye examination. The other members of staff in the shop were also helpful, particularly the gentlemen who adjusted my glasses fitting. This was the best Barracloughs visit so far. Many thanks.
Mrs Rachel E, 5 Oct 2017

I was very impressed with the care the optician, Antoinette Bottrill, took on both occasions in examining my eyes. During the recent eye test, she identified a very slight change, which will be incorporated with the new, second pair of spectacles I have ordered. Another member of staff then helped me to choose frames for the new pair, when she also took great care to find me exactly what I wanted. I would certainly recommend Barraclough’s to anyone needing attention to their eyes, not only for their professional skills but for their care and courtesy.
Mr Kenneth E, 5 Oct 2017

Do not know her name receptionist on desk blond haired lady vey helpful and pleasant manner. Mr Baraclough as good as ever!
Mrs Brenda W, 4 Oct 2017

Mrs Deborah B, 4 Oct 2017

I was impressed by all the staff and consultation with Mr Patel on Friday 29 October and previous consultations with Mr Dearie.
Mrs Charlotte T, 2 Oct 2017

Really excellent service as usual on all fronts - reception, eye testing, selection of lenses and frames. I look forward to receiving my new glasses. Thanks
Dr Catherine G, 25 Sept 2017

Very impressed, would recommend to my friends. Antoinette was friendly and informative and did a thorough examination of my vision
Mr Raymond H, 25 Sept 2017

Mr S Fowles care and professionalism is exemplary. He accomplishes every check with calming confidence and gentle dedication , he instills total trust . I always feel that everything that could or should be done, has been done. I needed new lenses for my glasses- within two days I was told they were ready. All the people at Sedlescombe Rd Nth are a huge asset to Barracloughs . Thank you ?
Mrs Jenny H, 22 Sept 2017

Mr Puri was very pleasant and extremely thorough in my check up. He took the time to explain what was happening and he listened to my concerns. All the staff are friendly and helpful; this is very much appreciated. Thank you.
Mrs Barabara C, 19 Sept 2017

Would recommend services of optician Vicki Carr who was attentive to my concerns relating to glaucoma condition and helpful with advice
Mr Gary L, 15 Sept 2017

The young lady optician was so open and friendly and answered my many questions in a really pleasant way.
Mrs Jean D, 14 Sept 2017

Always happy with the quality service from a local company.
Miss Mala M, 13 Sept 2017

The lovely receptionist and the lady optician could not of been more caring and helpful when i was very worried about a previous eye test result. The optician fitted me at the end of the day at late notice. She reassured me and explained the problem by showing me pictures. I was then able to enjoy my weekend.
Miss Kay M, 12 Sept 2017

All the staff are ALWAYS really helpful, nothing was rushed, & I felt I had time to discuss my vision & my questions were answered & I felt reassured & happy. Thanku so much
Mrs Zena O, 12 Sept 2017

After having an unsatisfactory experience at my previous opticians last year I was much happier with Barracloughs. David who did my eye test was reassuring and happy to explain anything that I didn't immediately understand. Thank you
Mrs Patricia C, 10 Sept 2017

Receptionists make you feel welcome. David, the Optician at Battle is friendly and makes you feel at ease as well as doing an excellent job. My husband was also highly delighted with his new glasses. He now has much improved long & short vision. He was told by the previous opticians that nothing could be done for him. My husband also saw David at Battle.
Mrs Susan S, 8 Sept 2017

Thank you David Bottrill for your kind attention and very good service
Mrs Irene G, 8 Sept 2017

As always Nigel is so caring and considerate and is so thorough, always explaining everything that he is doing so well.My wife and I feel we are in very good hands
Mr Denis L, 7 Sept 2017

Charlotte was absolutely brilliant with my daughter and made the whole experience (a first appt for her) a pleasure and not scary at all. She was professional and knowledgable but also fun and engaging. We also found both the other two members of staff (Avril on reception plus a lovely optician who adjusted/fitted glasses for us) very friendly, knowledgable and helpful. Well done to Barracloughs in Battle. We shall be back!
Felicity P, 6 Sept 2017

I was seen by Antoinette who was charming and helpful and explained all the various tests as they came about. She also gave me advice on what to do if I feel my eyesight is getting worse, and I left the test feeling very optimistic. Thank you Antoinette
Mr Michael N, 6 Sept 2017

Mr Barraclough is always courteous and helpful. Goes through everything meticulously. Also reception staff always helpful.
Mrs Jeanne M, 6 Sept 2017

A very thorough, professional and friendly consultation and examination by Mr. Patel; other staff at Lewes were approachable, professional and helpful whilst I was choosing frames and lenses; I must say this has been consistent with the service I receive at Polegate, where I normally go.
Mr Colin B, 5 Sept 2017

Friendly, explained the process, attentive, ensured i was happy with the end result.
Mr Richard G, 4 Sept 2017

Mahashi was very patient and as always very good at explaining all the details and concerns about my eyesight. He has come up with a solution that gives me confidence. Also your other optician,sorry forget her name,was very good at helping me choose a frame and ,again,very patient with me as i tried on many before finding the one! Never been to Lewes shop before ,impressed
Miss Cynthia D, 1 Sept 2017

From the very welcoming reception to the professional service received - very many thanks, will recommend friends and family
Mr David F, 30 Aug 2017

Excellent service, thank you! Kind, considerate, very well explained treatment! Lucia Baxter was attentive and reassuring!
Mrs Pauline J, 25 Aug 2017

Very helpful staff as usual in the Seaford store, James the manger was very helpful to both my husband and myself, he had full knowledge of the glasses and frames, the Optician Mrs Lucy Baxter was very thorough with the eye test, the most thorough eye test I have had for a long time and I have been with Barrowclough and Stiles for the past 16 years. A very professional team you have at that shop
Mrs Margaret P, 24 Aug 2017

Always friendly. It's nice to go to the opticians and they know who you are. Avril and David always helpful. Nothing is too much trouble
Ms Jill M, 23 Aug 2017

The reception staff were as usual very pleasant and courteous. I saw Antoinette (sorry I don't know her surname) for the first time and she was so thorough and kind and advised me correctly to go immediately to A&E to have a foreign body,which was embedded in my eyeball, removed. Many thanks. I have certainly recommended Barrackoughs to many of my friends and will be returning later this year for my annual eyetest. Thank you Barracloughs and all your staff
Mrs Maureen T, 23 Aug 2017

Excellent service, efficient eye test by Mrs Saunders followed up by easy choice choosing and fitting. Minor adjustment needed to new glasses done immediately. Appreciated half price off second pair too
Mr David W, 22 Aug 2017

Everyone was friendly and very professional, my appointment was on time, my experience when choosing glasses, was helpful but not pushy. All good, thanks
Mrs Susan A, 21 Aug 2017

All 3 ladies fabulous ! Professional and caring helping me to find a pair of glasses I would be happy to wear all day. Thank you
Mrs Sue D, 18 Aug 2017

My visit for eye test was enjoyable. All staff were kind and helpful. I would come back next time
Mr Derek H, 17 Aug 2017

I always find all the staff very friendly and helpful. I have been with the opticians for over 10 years and have not had a bad experience yet.
Mrs Julie W, 16 Aug 2017

Fantastic! - and thanks for the various advice, Lewis. I'd definitely love to come back
Mrs Jo C, 11 Aug 2017

As always - attentive, professional & friendly - from Nigel Barraclough - who is my permanent optician through all the rest of the staff
Mr Alan S, 11 Aug 2017

The optician who tested my eyes (can't remember name) was very professional and explicit. The blonde lady who fitted my glasses very pleasant and professional too.
Mrs Gwendoline B, 10 Aug 2017

Excellent friendly, knowledgeable and professional staff - both the young lady who tested my eyes, and the lovely Rita. I'll be in soon with my partner to choose some new specs! Thank you
Mrs Fiona T, 10 Aug 2017

Your staff are always pleasant and helpful. I met David for the first time on Monday and he was very professional and friendly. I should also like to thank Mr Puri for his help over many years, and Gwilym (is that how you spell him,?) for his helpfulness and friendliness. Finally, I was impressed to receive an email at the weekend making sure that I had remembered my Monday morning appointment.
Mr Nigel L, 9 Aug 2017

Having been a customer for many years I was very impressed with the service I received. As always all staff were very professional and interested in my choice of glasses. Victoria always helps with my choice and I value her opinion.
Mrs Pamela S, 8 Aug 2017

All the staff are delightful and friendly. Mr Fowles is always very efficient but also very patient and considerate. My wife and I would not choose to go anywhere else.
Mr Arthur C, 8 Aug 2017

Well the lady who tested my eyes in Polegate was amazing, she was so helpful and caring about making sure I had the right prescription and advised on my eye care too..fab job..."
Mrs Carol R, 8 Aug 2017

The surroundings were very nice, the staff knowledgeable and thorough. The practice feels modern and up to date. The consultation was conducted in a very professional manner and the optician took care to ensure I was at ease, comfortable and had opportunity to discuss any concerns. He payed appropriate attention to hygiene and infection control and I felt reassured by this. I like the electronic text reminders, they are useful. Although not there at this visit Avril is always excellent and I receive excellent customer service both face to face and over the phone. Overall I feel that I receive an excellent service and I that my eye care is in safe hands.
Mrs Deborah W, 7 Aug 2017

Atefeh, Amanda and Claire were all really helpful and friendly and I felt they were all trying to give me the best outcome. The whole appointment was well-integrated and professionally carried out with the right amount of explanation from each member of staff with no pushiness or the feeling of over-promoting any procedure or item."
Dr Thiery H, 7 Aug 2017

Very impressed with the service to get my eyes tested got a date for the test and asked if a cancellation comes in please ring me. With in 3 hours I have had a phone call and I was fitted in the next day
Mr Peter L, 7 Aug 2017

First point of contact is the receptionist and when I booked my appointment I asked if she could bear me in mind for a cancellation which she did and followed it up with an email reminder. My examination as always was clear and Mr Dearie very painstaking in answering the many questions posed
Mrs Avril M, 3 Aug 2017

The whole consultation was so relaxed and friendly. Mr Barraclough and his staff seem like friends.
Mr Anthony B, 3 Aug 2017

I was very impressed with the care and friendly staff. I've had a very tough year and to finish the year off I had fast moving cateracs . Your staff have been very helpful and prommt to make to make my appointments. I will stay with them as they have given me confidence after using Spec Savers. So a big thank you to your optician and all reception staff
Mrs Sarah B, 3 Aug 2017

Everything explained and I did not feel like I was on a conveyor belt as you do with the Spec Save brigade etc
Mr Robert G, 3 Aug 2017

All staff were fantastic. There were toys for my 3 year old to play with making the visit stress free. Harvey was spoken to about the examination and how he sight was as well as myself as his mother. This was really clear and we found the staff were really helpful.
Parent/Guardian of Mst Harvey M, 2 Aug 2017

All the staff are friendly and approachable. I thought that the optician was thorough and interested in her work - answering my questions honestly - also, being reassuring
Miss Caroline S, 1 Aug 2017

Mr Barraclough and Victoria were as pleasant and as efficient as ever! Thank you.
Mrs Christine G, 1 Aug 2017

All staff were extremely pleasant and Mr Botterell did not make me feel rushed and explained things fully.
Mrs Janet W, 1 Aug 2017

on the 29.07.17 I had my annual eyetest etc with Miss Very good indeed with an excellent member of your staff. She was very efficient therefore making a first class visit.
Mrs Diane W, 1 Aug 2017

Val & Ju are very nice. I don't remember the name of my optician but he is very knowledgeable, & good at explaining things.
Mrs Feicity L, 29 Jul 2017

My appointment was with Charlotte Jarvis on Wednesday this week, we have met before for an eye test last year. She is very easy to get along with, she has a keen sense of humour, is very professional, and obviously well versed in her profession and professional knowledge. She was a pleasure to deal with again and I think that she is a marvellous advert for your firm.
Mr Roger B, 28 Jul 2017

Nigel so very professional, courteous and cheerful who gave my eyes a thorough examination arranging for me to go back again to double check the borderline pressure test. John and the lady on reception were as usual friendly and helpful.
Mr Peter G, 28 Jul 2017

The lady who did my eye test was wonderful.She talked me through everything and explained all my questions very well."
Mrs Barabara B, 28 Jul 2017

Mr Puri is so understanding and makes you feel relaxed and a credit to the company well done
Mr Christopher B, 27 Jul 2017

Mr Puri is excellent - he is focused on checking all the options and offering me comparisons to be certain of the best outcome. Avril (at Battle) also gives excellent customer service.Thank you.
Mrs Debbie B, 27 Jul 2017

A totally professional and caring approach to my glaucoma pressure test. Mr Dearie, although pressed for time, dealt with my requirements, thoroughly and offered welcome reassurance and advice. This service is why my wife and I have been coming Barracloughs for many years. Thank you.
Mr Peter E, 26 Jul 2017

Very nice and welcoming reception, and quick efficient service from the gentleman who checked and fitted the glasses. I have also been coming to see Mr Barraclough who is also charming and in whom I have the greatest confidence for quite a number of years now.
Mr Geoffrey S, 25 Jul 2017

The friendliness and professionalism of Avril at the Battle branch. She has to be Barracloughs 'Golden Nugget'.
Mr Philip W, 25 Jul 2017

Friendly, efficient, knowledgeable, conscientious and caring people, especially Dr Javadania. I've been similarly impressed for several years.
Mr Andrew B, 25 Jul 2017

Mr Patel was very thorough and helpful for my post operative cataract appointment. Thank you."
Mrs Jeanette C, 25 Jul 2017

Excellent service, clear and very helpful. I was treated well and the range of glasses available allowed a good choice
Mr Stephen W, 25 Jul 2017

I found the whole team in the battle branch very friendly and helpful, I always have a nice experience visiting :)
Miss Bethany S, 25 Jul 2017

Good service from both the ophthalmologist and the Dispensing Manager, Rita
Mrs Sheila D, 25 Jul 2017

All three of the people I met could not have been more friendly &helpful. The explanation of what was going on with my eyes was clearly put
Mr John S, 25 Jul 2017

Excellent service from all staff.Everything I asked was clearly explained."
Mr Nigel N, 25 Jul 2017

Receptionist phoned me, as promised, when appointments with the person I wanted to see became available. Special arrangement made with a direct debit was carried out and confirmed with me very quickly. Too often, firms make promises but fail to deliver. My experience with Barracloughs is completely the opposite - if promises are made, they are kept without any chasing on the customer's part. Exemplary service.
Mrs Ruth S, 25 Jul 2017

Friendly staff and free Pimms.
Miss Amy M, Jul 2017

All the staff were extremely professional and friendly especially the young lady who did my eye test (Battle branch, Sat 15th July). Top marks all round. I have recommended you to a friend who normally goes to Specsavers!
Ms Katie A, 19 Jul 2017

All members of staff were kind and courteous, I felt that I actually had a proper eye test. I have been previously to a big name branded optician where I felt that it was a quick in and out job. Everything was explained to me what was happening during my eye test at your optician and afterwards
Mr Gary A, 17 Jul 2017

Everyone I met was friendly and approachable. I will certainly be recommending you
Mr Graeme B, 17 Jul 2017

All staff very friendly and welcoming - an excellent experience. Thank you.
Mrs Valerie W, 17 Jul 2017

I was pleased with all aspects of the service.Everyone was very helpful and polite.
Mr Antony C, 17 Jul 2017

All members of staff very friendly and professional. Vicki was especially excellent in her dealings with me.
Mr Barry W, 15 Jul 2017

The receptionist was very welcoming; the optometrist was very caring and thorough, and the lady that helped me choose my frames was both helpful and patient. The team in Uckfield have always been first class.
Mrs Sally H, 14 Jul 2017

All your staff were very helpful, and in particular, I was impressed by the understanding and thoroughness of the ophthalmologist (if this is the correct term) who undertook my eye test. Thank you.
Colonel Charles H, 13 Jul 2017

I had a very good experience. All the staff were very helpful and should be thanked for a very good experience. They were all polite and welcoming. I'm glad I went there and would definitely recommend them to others
Mrs Anne P, 12 Jul 2017

Lovely facelift to your workspaces; very friendly, efficient and knowledgeable staff, and Deborah Chambers was (as always) very caring, thorough and professional. Thank you for looking after me for all these years
Mr Nicholas F, 12 Jul 2017

All 3 staff on Duty on saturday morning at Silverhill were friendly and proffessional and helpfull Mr Fowles is always happy to talk through parts of the examination
Mrs Neil C, 10 Jul 2017

Not having visited a optician for many years it was a bit daunting. I was however met with a warm and friendly reception. This alone helped a great deal. Didn't catch her name. Mr Patel was excellent. Explained everything to me thoroughly. Although he had a busy schedule that day he did not rush the appointment and he made me feel good about being there. The young lady who measured me up for my new glasses was very polite and patient. The team are a credit to your organization. Well Done
Mrs Kenneth T, 10 Jul 2017

I was very impressed by both the man who tested my eyes and the man who took over the process from him after the eye test. I'm sorry but I didn't make a written note of either of their names. They were both very thorough. They obviously took into account a very bad experience I had with my previous optician, and I now appear to have a much more comfortable pair of glasses. Thank you.
Mrs Valerie M, 10 Jul 2017

All staff are very helpful but particularly Charlotte who conducted my eye test, she was interested in my eye condition and had time to listen to me, very professional.
Mrs Pamela C, 10 Jul 2017

I was very happy with the optician [don't know her name] but she put my mind at rest about my eyesight, particularly the cataracts. All your staff are pleasant and helpful.
Mrs Pamela B, 10 Jul 2017

All staff pleasant and efficient, particular Mrs Baxter who made the whole process seamless.
Mrs Amanda S, 7 Jul 2017

The optician, Caroline, was very friendly and professional. She was good at building rapport and made me feel at ease. Avril never fails to impress me with her pleasant and efficient manner.
Mrs Susan F, 7 Jul 2017

Always a very professional & friendly experience going to Barracloughs opticians. The whole team is exceptional- we wouldn't want to go anywhere else!
Miss Caryn W, 6 Jul 2017

Mr Dearie is a very thorough optician and gives much helpful information. The reception staff are very friendly.
Mrs Jane N, 6 Jul 2017

Lady optician. Very good with autistic son
Parent/Guardian of Mst Jack M, 6 Jul 2017

very very happy with service very thorough... thats why go to a proper eye specialists, they know what they are doing to help you.
Mrs Pauline L, 6 Jul 2017

Everyone was brilliant, made me feel special!!....and I'm hoping that my 'new' glasses live up to expectations.
Mrs Margaret N, 5 Jul 2017

Staff happy, friendly, and interested, even after dealing with me.
Mr John R, 4 Jul 2017

The optician who did my eye exam was a lovely lady, friendly helpful and easy to talk to - thank you
Mrs Nicholette S, 4 Jul 2017

Charlotte, your dispenser, in Eastbourne was very helpful finding for me a new pair of spectacles just like my present ones for the new lenses I need.
Mr Michael R, 3 Jul 2017

Excellent service by knowledgeable staff.
Mr David L, 3 Jul 2017

Once again so very professional yet friendly, welcoming, and efficient. A distinct personal touch too.
Mr Stephen T, 3 Jul 2017

A thoroughly professional experience.
Mr Geoffrey N, 30 Jun 2017

Excellent service from Dr. Javadnia as ever.
Mr Anthony M, 30 Jun 2017

The optician - David was great and really relaxed and professional
Dr Yvonne Y, 30 Jun 2017

All of the staff at Baracloughs were helpful & friendly.
Mrs Joanne S, 29 Jun 2017

All the staff were great as usual.
Mr Ronnie R, 29 Jun 2017

Whole experience very satisfactory, eyes tested efficiently and questions answered. New reading glasses prescribed, easy selection of frames as many from which to choose helpful assistant made it easy. Thank you.
Dr June S, 28 Jun 2017

Staff were so helpful. They explained everything from my test to the fitting and after care thank you.
Mr Stephen S, 28 Jun 2017

Flossie (who's 9) in her own words 'likes every one there because they're very friendly and very helpful'
Parent/Guardian of Miss Flossie R, 28 Jun 2017

The best eye test I have had. Thank you Mr Nigel Barraclough
Mrs Jennifer K, 27 Jun 2017

Very welcoming relaxed atmosphere, we're not pushy in trying to sell you new glasses,the optician very thorough and explained everything would recommend to friends.
Mrs Brenda H, 26 Jun 2017

Charlotte was brilliant & please give her the feedback. She was friendly, enthusiastic, made Luke and Charlie feel at ease. She explained everything in detail and answered all of our questions.
Parent/Guardian of Mst Luke and Charlie S, 21 Jun 2017

All the staff were very pleasant and efficient. The optometrist, Victoria Carr, was very good. Above all, the air-conditioning was really appreciated yesterday! Can definitely recommend Barraclough to friends.
Mrs Mary B, 21 Jun 2017

Very pleasant, friendly welcome into a lovely air-conditioned office space in Polegate on Karen's birthday. Eye test completed in a friendly manner, very efficiently by Nigel Barraclough. No time to choose frames but will probably pop in to your Eastbourne branch when time allows. Thank you.
Mr Michael C, 21 Jun 2017

David was polite and thorough during eye examination and explained well what he was doing.
Mrs Heather G, 21 Jun 2017

Please thank David Botrill for his care and patience and thanks also to Olive
Mrs Joanna P, 20 Jun 2017

All members of staff were very Pleasant and extremely helpful, overall it was a very rewarding experience and a nice change from the usual reception that you get in businesses today
Mr Paul W, 20 Jun 2017

Vary impressed with the way that she cononsidered my various eye problems but remained focused on the main purpose of the consultation. She was informative and very ready to answer my questions.
Mr John S, 19 Jun 2017

Very good consultation with Mr Patel. Everything was explained clearly.
Mr Howard B, 19 Jun 2017

Nigel makes it a pleasure getting my eyes tested at Barraclough's Eastbourne Office due to his enthusiasm for his work. I was impressed with all the staff by their friendliness and professional attitude.
Mr David S, 19 Jun 2017

All the staff in the Polegate branch are really friendly and I was impressed that John remembered me as soon as I walked in as it has been a few years since i have changed my glasses! (I have had regular eye tests).
Ms Mary E, 19 Jun 2017

Really impressed. Very efficient, very thorough. Would definitely recommend.
Mr Anthony L, 19 Jun 2017

Excellent service as usual. A pleasure to visit. Both the receptionist and the optician were excellent. My appointment was at Polegate on the 13th June. Unfortunately I cannot remember names!
Mrs Rosalind G, 18 Jun 2017

Vision is a complicated business when all the client wants to do is 'see'. I continue to be impressed with how clearly the team are able to share their expert knowledge - and patience - with me in order to reach that 'bottom line'
Mrs Tracy McR, 18 Jun 2017

My appointment was with Mr. Dearie who was his usual kind, friendly and informative self. He was able to give me answers to queries I had with a prior appointment at the DGH Eye Clinic and I am encouraged to now wait for a further appointment I have at the DGH later on in the year. The rest of your Ladies were also helpful and friendly as usual. Thank you. Janet
Mrs Janet H, 15 Jun 2017

As a regular customer, I continue to be impressed with Mr. Barraclough's care and his cheerful persona. I guess it can be difficult at times to present as so interested in everyone, but he manages it well. Thank you,
Mrs Joanna B, 14 Jun 2017

Helpful, informative, friendly and happy staff?
Mrs Theresa C, 13 Jun 2017

The colleague who performed my eye test (David Bottrill) who examined my eyes last year as well was very professional and thorough. A credit to your practice.
Mr John R, 13 Jun 2017

Thorough examination, helpful information, efficient and friendly service from point of booking. Not yet received my new glasses, but I'm sure they will be perfect.
Mr Philip B, 13 Jun 2017

The young lady who dealt with us after seeing the optician was really friendly and approachable - she made Eve feel happier about the experience. Sorry, don't know her name! Optician was nice chap too!
Miss Eve M, 12 Jun 2017

Both the optician and the chap who sorted out the glasses were superb. Probably the most thorough eye test I have experienced
Mr Keith F, 12 Jun 2017

All staff always very friendly ! I am very impressed with the technology and the eye camera.
Dr Jane V, 19 May 2017

I was delighted with the professional approach that my optician conveyed. I cannot remember her name but she was 10/10 for informing me every step of the process. I was also impressed that she recommended the retina photography and explained the result clearly. I am now happy to return to the Bexhill branch even though I no longer live in Bexhill.
Mrs Victoria C, 19 May 2017

I was very impressed by my optician (Mr Deary). I appreciated the way he explained everything to me, for example the effect that aging has on your eyesight and the things I have to keep an eye on (ha! ha!) with the possible future progression of the 'freckle' on my retina. My appointment was most informative. I will ask to see him again in the future
Mrs Alison W, 19 May 2017

My husband has dementia and I was very impressed with the way Nigel Barraclough handled his eye test with patience and understanding. Please pass these comments on to him.
Mrs Maragaret M, 19 May 2017

Every time we visit the branch we are impressed by the friendly and helpful service. Of special note I would like to mention Mr. Puri and Avril, who never ceases to amaze us with their efficiency and professional advice.
Mr Paul W, 18 May 2017

Unfortunately i couldnt remember the opticians name but she was very thorough and very friendly. I Would, and i have recommended barracloughs in the past after my little boy was seen there. He is only 3 and was put at ease and again very proffesional and thorough amd friendly. He was given a hospital referal and now has his glasses all sorted. 100% satisfied
Mrs Shelley O, 18 May 2017

As ever Nigel Barraclough was most helpful encouraging and positive, so you leave feeling on top of the world. The young lady who fitted my specs. (sorry names!) was most helpful and could not have done more. Marion
Mrs Maron B, 16 May 2017

I was very impressed with the helpful and informative way my appointment was dealt with.
Ms Jane T, 15 May 2017

Lucy was very professional and gave me very good advice on eye care. She was knowledgeable about relevant health conditions and their potential effect on my eyesight. A helpful appointment. Thank you. I have been a customer at a well known national chemist for nearly forty years but am likely to stay with B and. C.
Mrs Rebecca J, 15 May 2017

Great attention all round. M/S saunders completely excellent as usual and the dispensing young lady very knowledgable and obliging - a happy atmosphere all round in the branch - thank you
Mrs Marion E, 13 May 2017

As usual all the staff were professional, knowledgeable and friendly. The optician I saw (sorry can't remember his name but he's from New Zealand!) was very good; knowledgeable, informative and friendly. He put me at ease immediately. Thank you ?
Mrs Joanne Hore, 12 May 2017

The dispenser was helpful and friendly. Peter Holter was thorough and explained things clearly.
Mrs Christine E, 27 Apr 2017

Great service as always . Resident optician top notch . Back up staff the same always friendly helpful welcoming .
Mr Tim M, 27 Apr 2017

Everyone in Eastbourne is friendly, efficient and helpful
Mrs Denise R, 26 Apr 2017

Very impressed with all staff that I spoke to, and very much impressed with Mr Puri who was his usual exceptional self, everything was explained, can't fault him at all.
Mr Derek O, 26 Apr 2017

Charlotte was a star
Miss Lucy P, 26 Apr 2017

Everyone is very satisfactory and I have no complaints whatever.
Mr John L, 26 Apr 2017

I would not like to single out any one person,all of the staff were helpful and pleasant.It was a very good experience and all the people I saw were helpful and explained in detail what was going on.Please thank them all.
Mr Kenneth D, 26 Apr 2017

Mr. Robert Deary examined, explained and advised with his usual personal interest and expertise. He is right up to date with all the latest developments in such a fast-moving technical subject. With the addition of the helpfulness and cheerfulness of your reception staff the whole experience is one of enjoyment.
Mr John R, 25 Apr 2017

All staff very helpful. Calm, peaceful;, unhurried ambiance
Ms Clare B, 25 Apr 2017

Superb service. Superb Knowledgeable Staff. Don't tell everyone because everyone will want to be using them! The best service in all my life of Optician visits.
Mr Chris B, 25 Apr 2017

I was looking to purchase contact lenses and the trial appointment offered to me to ensure that my eyes would be suitable for them was performed competently and through the whole process I was informed about the product and the ins and outs of contact use
Mrs Donna J, 25 Apr 2017

Optometrist Mr Stephen Fowles provided a first class, professional service to an exceptionally high standard. Thank you very much for your expertise and kind attention which is much appreciated.
Mr Anthony N, 24 Apr 2017

Efficiency throughout. The professionalism, knowledge and care shown by Miss Chambers over the many years I have been her patient. I have every confidence in her.
Mrs Anne L, 24 Apr 2017

I find all members of staff very kind and considerate and the fact I have been visiting Barracloughs for the last 30 years says it all.
Mrs Joyce F, 24 Apr 2017

From my perspective it was a very informative and thorough examination with no pressure to purchase any new spectacles. Thank You!
Mr Kevin E, 24 Apr 2017

As always helpful, friendly and efficient service by all the staff members
Mr William T, 24 Apr 2017

The whole staff were excellent. Very friendly and helpful service.
Mr John H, 22 Apr 2017

Friendly and welcoming receptionist (Caroline). Helpful assistant who took my photo (didn't get her name). Ophthalmologist Atafeh was, as usual, helpful, friendly, amazingly knowledgeable and thoroughly conscientious. Another totally satisfactory visit!
Mr Andrew B, 22 Apr 2017

Mr Fowles was efficient and reassuring. There was a slight delay in the appointment (about 15 minutes), but I accept that professional appointments can never be exact, as so much depends on the needs of the previous patient
Mr Michael B, 21 Apr 2017

The knowledge and friendly welcome
Mrs Karen C, 21 Apr 2017

the whole experience was excellent and all members of the team were helpful and welcoming
Mrs Linda S, 21 Apr 2017

Silver hill appointment , very professional, and knowledgeable. Many thanks.
Mr Nigel P, 21 Apr 2017

Claire was amazing and very helpful. Also the specialist
Mr Gregory C, 21 Apr 2017

I have to say I was impressed with everyone from reception staff, to the optician, to the lovely lady that helped me choose my glasses (she really went out of her way to help, even finding me a pair on-line and ordering them in). Also the lady that helped me when I came to try them on. Sorry can't remember any names. I now have an awesome pair of glasses that I love. Thanks
Mrs Judy A, 21 Apr 2017

All the staff were great, very friendly that's why I go to Barracloghs at Polegate from Heathfield where I live. A thoroughly good team.
Mrs June B, 18 Apr 2017

I have always had wonderful service from the staff at Polegate and in particular Mr Patel
Mr Nicholas H, 18Apr 2017

I visited without an appointment as I was concerned about a problem I was experiencing. I got seen straight away for a pressure test. I felt much better after being given the all clear. Great service from your staff who are always very friendly and helpful
Mrs Doreen E, 18 Apr 2017

All staff friendly and helpfull, espeacialy good at keeping the children intrested and involved. Thank you all
Mr Christopher F, 18 Apr 2017

I think the reception girls are friendly and efficient.. The gentleman who most times checks my eyes (sorry can't remember his name) is great at understanding my interpretation of what I think is a problem. My thanks go to you all
Mrs Yvonne H, 13 Apr 2017

Nigel Karen and John are so helpful and efficient. Excellent at all times.
Mrs Karen M, 13 Apr 2017

The staff are so friendly and kind which is the reason we always use Barracloughs
Mr G, 13 Apr 2017

Staff very helpful and friendly and Optician very informative with regard to eye health. New lenses put in to computer glasses and done very quickly. Very pleased with whole service - thank you
Miss Gillian K, 13 Apr 2017

Ms Chambers was very helpful to me as she always is every time I come, 1st class service
Mrs Jill J, 13 Apr 2017

An efficient, prompt and professional service
Mrs Leslie H, 13 Apr 2017

I was impressed with my first visit. Both Mr Dearie and Meg explained everything clearly and l left feeling well cared for
Mrs Jenny L, 13 Apr 2017

All staff at Battle have always been and still are exceedingly considerate and helpful and kind. We will continue to use them always. Thanks to all.
Mrs Carol H, 13 Apr 2017

Always brilliant service, from Mr barraclough and his team..Always get greeted with a smile and find Victoria to be helpful and friendly
Mrs Debbie A, 12 Apr 2017

So sorry - I don't know the gentleman's name but I was seen in Battle, East Sussex following a gardening accident to my eye. The consultation was both thorough and reassuring with excellent, clear advice given on the problem, solution and possible complications to watch out for. 10/10. Thank you
Mrs Kathy K, 11 Apr 2017

No one person impressed, they all did, from check in to eye test, repair of glasses. Thank you. mIss saunders was her usual self.
Miss Margaret G, 11 Apr 2017

All staff very helpful and the Optician explained everything very clearly to me. Happy with my visit, thank you
Mrs Amanda T, 11 Apr 2017

Lizzie King took every care to ensure the spectacles were a comfortable fit. I may return for final adjustments to focus but she warned me this may be part of the process of familiarising my eyes to the new prescription. Receptionist on duty was friendly and discreet. A very pleasant experience!
Mrs Penelope S, 11 Apr 2017

Lizzie was very good and did her best to help me. I have to see her again in a few weeks to check on progress.
Mr Anthony H, 11 Apr 2017

Can't comment about one of your Staff, as they are so friendly and caring in your Polegate Shop
Mrs Rosemary B, 11 Apr 2017

All staff very friendly, intense thorough eye check done by Mrs.Lucia Baxtor
Mrs Susan B, 10 Apr 2017

Very efficient and informative and did a thorough check
Mrs Catherine B, 10 Apr 2017

Very pleased with the service l received from all the staff.
Mrs Sandra L, 10 Apr 2017

All the staff extremely helpful and friendly Optician extremely professional and reassuring
Mrs Sylvia B, 10 Apr 2017

Mr Puri Has been my optician and Gwyllem my technician for a number of years (and Mr Barraclough sr -long since retired- before that), if I was not happy with the service received I would not have atayed with Barraclough and Styles for nearly 50 years.
Mrs Johanna-D H, 10 Apr 2017

Steven took time to identify my issue and made me feel comfortable that I made the right decision to go to Barracloughs. A complete service on one visit; I'll be back!
Mr Cliff C, 10 Apr 2017

All staff courteous and efficient. Eye test experience excellent I really felt my eyes had been given a thorough and rigorous investigation
Mrs Jackie R, 10 Apr 2017

I am very pleased with my new reading glasses, lovely frames. A good result from the field test. See you next year.
Mrs Margaret G, 10 Apr 2017

Miss Chambers is wonderful and very thorough and the young lady who helped me with my selection of frames was so helpful and informative
Mrs Marie G, 10 Apr 2017

As always a pleasant experience everyone courteous and
Mr Ernest S, 7 Apr 2017

Excellent service. Can't fault it! Thank you.
Mrs Gillian J, 7 Apr 2017

Always a pleasure to come into your branch. Have known the opticians for years and would not go anywhere else
Mr Nicholas B, 7 Apr 2017

Both the optometrist and the person in the showroom who measured me up for new glasses etc were very professional and helpful
Mrs Rosemary K, 7 Apr 2017

Efficiency of reminding me of annual check up, making appointment and prompt service when i attended. Last year a suspected tear in the retina was spotted and thankfully an appointment for urgent treament was carried out at the hospital and the matter rectified. Matters could have been far worse if it had not been dealt with.
Mr Michael L, 6 Apr 2017

All of the staff in the Lewes Branch were very friendly and I thoroughly enjoyed my visit
Mrs Daphne M, 6 Apr 2017

Very pleased with my daughters optometrist Dr Javadnia. Very thorough and friendly
Miss Amelia B, 5 Apr 2017

Courteous lady at reception ,Robert Dearie was very professional and explained a number of my queries when asked. A pleasant time all round
Mr John P, 5 Apr 2017

I particularly enjoyed this visit as it confirmed that my eyes are in good shape and I don't need a new prescription (so, cheaper than I expected). Despite a clearly very busy time, the assistant managed to squeeze me in for a quick fix on my specs, and seemed happy to do so. Everyone at Eastbourne is really friendly and professional, so keep up the good work!
Miss Sally A, 5 Apr 2017

The whole team provided a genuine customer driven experiwnce and have my thanks... well done...
Mr Nigel B, 5 Apr 2017

I was impressed with all staff. Lovely smiles and made to feel welcome most important I have a thorough examination each time I have been there. Best in Bexhill
Mrs Sarah B, 4 Apr 2017

Charlotte was very helpful explaining things to me, Felt like a person not a number.
Ms Carol D, 4 Apr 2017

Sadly I didn't register the name of the young lady who examined my eyes but she was very cheerful & encouraging. I told her how much I hate having my eyes examined & she dealt with me as painlessly as possible.
Mrs Pamela M, 4 Apr 2017

Very pleased with all the staff and their helpfulness and friendliness
Mr Leon A, 4 Apr 2017

All the staff are very polite, helpful and friendly. I think Avril is a great asset to you.
Mrs Julie C, 3 Apr 2017

The thoroughness of the optician + the advice from James from James on choosing new frames
Mrs Carole C, 3 Apr 2017

Optician Mr. Patel was extremely helpful and answered all my questions in a very reassuring way
Mrs Mavis A, 3 Apr 2017

A fantastic experience. A very thorough Eye test and exam, followed by a chat about what new glasses I would like and sourcing lenses for some frames I already owned. Brilliant
Mr Paul S, 3 Apr 2017

Extremely pleased and didn't feel the appointment was rushed. Time taken to explain everything from eye test to glasses fitting.
Mrs Malisse R, 2 Apr 2017

The honesty of your staff greatly impressed me together with their courteous service
Mrs Teresa C, 1 Apr 2017

The optician himself was amazing explaining things as he went,very thorough and left feeling very confident of my new prescription. The man selling the actual glasses was again very knowledgeable and explained differences in all the lenses etc and all staff members were very helpful and welcoming
Mrs Lesley B, 1 Apr 2017

Claire, the receptionist, was very polite and helpful. Dr Javadnia (sp?) was as always very thorough and sympathetic, and a good listener. An extremely experienced and knowledgeable doctor/optometrist, who I hope will look after my eyes for many more years.
Mrs Caroline S, 1 Apr 2017

Mr Puri as ever very professional and informative. No problems with any of the visit which went very smoothly
Mrs Shelagh F, 1 Apr 2017

Very friendly staff. I felt looked after and valued from the moment I walked in, throughout the eye examination and the help I received choosing glasses
Mrs Inge K, 31 Mar 2017

I find that all the staff on the desk are very polite and helpful,in fact all staff are very good. Sorry i cannot remember their names only Val. As she has been there since I first joined your Company.
Mrs Kaye S, 31 Mar 2017

As usual I was Impressed by everyone at Barracloughs. Well done!
Mr Robert W, 31 Mar 2017

All staff were excellent, very friendly and the lady who did my eye test was very specific and kind - sorry can't remember her name
Mrs Wendy A, 31 Mar 2017

All three members of staff that I dealt with were very good but Mr Puri was particularly kind.
Mrs Elizabeth R, 31 Mar 2017

I find that all the staff on the desk are very polite and helpful,in fact all staff are very good. Sorry i cannot remember their names only Val. As she has been there since I first joined your Company
Mrs Kaye S, 31 Mar 2017

As usual I was Impressed by everyone at Barracloughs. Well done!
Mr Robert W, 31 Mar 2017

All staff were excellent, very friendly and the lady who did my eye test was very specific and kind - sorry can't remember her name
Mrs Wendy A, 31 Mar 2017

All three members of staff that I dealt with were very good but Mr Puri was particularly kind
Mrs Elizabeth R, 31 Mar 2017

Professional service with a smile
Mr Grenville G, 31 Mar 2017

The optician was very good and the girl that helped me choose my new glasses was realy nice and helpful sorry can't remember her name
Mrs Susan B, 31 Mar 2017

Vicki was very thorough and explained everything to me in straightforward, understandable language. Very satisfied with the service I received.
Ms Nicola V, 31 Mar 2017

The staff are trying hard to address my problem and Mr. Dearie was particularly thorough and understanding
Miss Sigrid G, 30 Mar 2017

A very thorough examination and helpful with pricing, all people in the shop were excellent and will reccomend you to my husband
Mrs Deborah J, 30 Mar 2017

Receptionist was nice, friendlyand cheerful and the man who finally dealt with me re specification and payment, he was from Germany, was excellent. What a charming gentleman
Mr Reginald T, 30 Mar 2017

Friendly, professional, and confidence inspiring service - an altogether pleasant experience
Mr Geoffrey H, 30 Mar 2017

The consultant agreed with everything I said about not needing varifocals any more. I have reading glasses on order, I am having a field tes. All very thorough
Mrs Margaret G, 28 Mar 2017

The opticians and staff are all very jolly, kind and helpful. I thoroughly enjoyed my visit and help. Nothing was too much trouble and the advice was very welcome. The new décor was also appreciated.
Mrs Patricia N, 28 Mar 2017

Pleasantly received. Calm, polite atmosphere. It all gave me confidence that all that needed to be done would happen efficiently...and it was
Mrs Sandra M, 27 Mar 2017

Very pleased with the care and attention I got from the optician and happy with my new contact lenses
Mrs Sandra J, 27 Mar 2017

Very pleased with the care and attention I got from the optician and happy with my new contact lenses.
Mrs Sandra J, 27 Mar 2017

At Barraclouhgs you are always get warm welcome And a wonderful smile,? that's what make my visit so special Well done Team
Mrs Carmen H, 26 Mar 2017

As usual service was very good, Deborah Chambers is very knowledgable, helpful and friendly
Mrs Caroline L, 25 Mar 2017

I am always treated with unfailing professionalism and warmth whenever I visit. I have used the facilities for some years now and would not consider any change. The atmosphere is as it should be, not as of the multi purpose national opticians that have appeared in the past few years, please stay exactly as you are. Thank you.
Mr Peter B, 25 Mar 2017

Excellent service from the moment we entered the opticians from both the optician and the other staff members.
Mr Leon A, 25 Mar 2017

Mr Daran G, 24 Mar 2017

Miss Chambers was excellent. Thank you."
Mr Edward E, 24 Mar 2017

Stephen Fowles, always very thorough and friendly
Mr John S, 24 Mar 2017

Everyone was very friendly and efficient. The appointment was to time. The optician was very pleasant and informative
Mrs Lilian P, 24 Mar 2017

Mr Puri is just fantastic, I would never trust anyone else with the health of my eyes. All the staff are so good. The complete team are a credit to the company.
Mrs Sandra M, 24 Mar 2017

Mrs Kathleen P, 23 Mar 2017

As usual service was very good, Deborah Chambers is very knowledgable, helpful and friendly
Mrs Caroline L, 23 Mar 2017

Mr Nigel Barraclough was as helpful and informative as always. Top marks!
Mr Derek E, 23 Mar 2017

Mr Dearie very thorough and skilled. All staff pleasant and polite.
Mr Graham N, 23 Mar 2017

Lovely professional team. Nothing was too much trouble for anybody. Very thorough eye examination . Nuce choice if frames. Very pleasant experience.
Mrs Pam M,23 Mar 2017

My eye examination was with Mrs Saunders who is extremely efficient and pleasant. The results of my eye test were made very clear to me. Thank you.
Mrs Fiona V, 21 Mar 2017

All your staff in on the day were very professional and courteous, after the way I was treated at Specsavers it was really nice and your optician put me at ease straight away.
Mrs Kathleen S, 21 Mar 2017

Mr Bottrill took great care over photographing my eye with the latest equipment and achieved a very clear image. With this and his explanations I feel greatly encouraged. Thank you.
Mrs Joanna P, 20 Mar 2017

All staff very friendly and provide a good service in a relaxed atmosphere. Mr Fowles very efficient and professional too.
Mrs Kathleen H, 20 Mar 2017

The optometrist (I'm sorry I can't remember her name) was absolutely brilliant with both our girls. Matilda was particularly very nervous after having not such a nice first eye test elsewhere previously, but was soon put as ease. Very thorough eye tests also. Will definitely come back and recommend yourselves.
Miss Matilda S, 20 Mar 2017

Always a pleasure to visit and be attended to by polite, personable and very professional staff.
Mr David M, 20 Mar 2017

First time visit to this Optician found the staff very friendly and helpful liked the idea of having your prescription printed will be attending again tomorrow as a follow on appointment.
Mr Michael S, 20 Mar 2017

Whole experience very professional and competent. Maharshi Patel explained clearly during the test process and captured subtleties in focus I've not benefitted from before. Lizzie King was patient over spectacle frames choice and thorough with measurements. Excellent experience and would recommend to others
Ms Penelope S, 20 Mar 2017

I'm always impressed by the service I receive. Having tried all the big chains before you are a world apart.
Mr Ben V, 20 Mar 2017

Thorough examination by Mr Dearie. Particularly interesting as he explained what the various tests were designed to reveal. Helpful advice and no sales pressure.
Mr Terence S, 19 Mar 2017

I had an Eye test (2 years) done by Debbie Chambers who has done previous eye tests and I am very happy with the service.She has always given me good advice on my eyes and contact lenses.On this visit I needed my spectacles updated and Mel Compton was very helpful with dealing with the frames etc.
Mr John A, 18 Mar 2017

No waiting, charming, smiling, efficient
Mr Robert M, 17 Mar 2017

Met with Mr. Patel, John and the receptionist and found them all to be helpful and very friendly.
Mrs Mavis M, 17 Mar 2017

This was my first visit to an opticians for eight years so didn't know what to expect. All the staff were professional and friendly putting me at my ease and explaining what was happening throughout the entire process. A big thank you to them all.
Mr Andrew C, 17 Mar 2017

I was very impressed with the optician Stephen Fowles. I felt he was very professional but at the same time friendly and reassuring.
Mrs Trudy S, 17 Mar 2017

The whole service was great!! I had Miss Jarvis, very polite and friendly, very efficient & thorough. I am one Very please customer
Miss Jodie F, 17 Mar 2017

The courtesy and helpfulness of the optician Mr Sacsha Hohlmeyer
Mr Peter W, 16 Mar 2017

My optician who spent time to explain what was going on and his very pleasant attitude which was very caring. Rita who took the time and trouble to explain my new lenses. I give 100 percent for service.
Mr Douglas M, 15 Mar 2017

Everyone was very f­riendly and the optic­ian Mia saw was amazi­ng with her. Would de­finitely recommend yo­u to everyone
Mrs Lisa S, 12 Mar 2017

As always a visit to Barraclough is a pleasant experience,and thanks to Mr.Bottrill for the eye Test,and thanks also to Gwillym for his help with my damaged spectacles,and also advice on the new lenses which I am having prepared.
Mr Rankin M, 11 Mar 2017

Really welcoming and efficient. Optician thorough and helpful. Meg (I think her name was) was so very patient and pleasant helping me choose frames. Overall a great experience. I will recommend you for sure.
Mrs Elizabeth L, 10 Mar 2017

I think continuity of sight testing by the same person Mr. Barraclough is of importance. There is no pressure to have new glasses if they are not necessary. We are always treated with courtesy and made to feel important to the business.
Mr Frederick F, 9 Mar 2017

All staff very friendly and professional , a pleasure to visit for an eye test and to know you are in safe and competent hands. You are made to feel very comfortable and relaxed during a thorough eye examination. This is my second visit in two years and would definitely recommend.
Mr Michael D, 8 Mar 2017

I've been twice. The first to have my glasses straightened when I got tangled in a tree - front office young lady was charming and happy and so was lady who fixed me up. second time was to have an eye check - optician was also companiable, explained what he was doing, and who and left me completely confident. They were both good experiences
Mr Raymond S, 8 Mar 2017

Brilliant place! Brilliant people! Refreshingly good service! Thanks for your help and support!
Mr Andrew M, 8 Mar 2017

Always a good experience. Can you thank the good doctor from New Zealand?
Mr Frederick M, 8 Mar 2017

All staff were very friendly ,a very thorough examination was carried out and it was a first for me to have my head properly measured to make sure my new eye wear fits how it should ,thank you
Mr Steven P, 8 Mar 2017

Everything perfect
Mrs Susan B, 8 Mar 2017

Mr Holter is a very professional optician - carrying out the examination swiftly and very caringly. I feel I can relax and have complete confidence in his ability.
Mrs Sheila G, 8 Mar 2017

A good professional attitude, no sense of being rushed, good advice and no untoward pressure to " buy". See you next year.
Mr Michael P, 8 Mar 2017

Found Mr Barraclough to be very friendly which immediately made my daughter feel relaxed and at ease during her eye test. Felt the test was very thorough and everything was explained in in great detail which was very helpful.
Miss Sophie K, 8 Mar 2017

As I enter the reception area I am always greeted with a hello and a smile. Details are checked then I'm off to see mr Baraclough. Taking photos of the back of my eye and explaining something I felt the hospital should have, my eye test done, expertly, and I'm off to chose my frame. I was dealt with professionally, and helped to choose my frame, so it suited me. Measured up and now will await for the call to collect my new glasses. I would not consider going anywhere else.
Mrs Carol G, 7 Mar 2017

All the staff I saw were , as always,very kind friendly and very professional. There is no more that needs to be said!!!!
Mr Philip S, 7 Mar 2017

I was treated as an important individual. Thank you.
Mrs Linda T, 6 Mar 2017

Nice welcome and Vicky was very pleasant and professional. John very helpful and happy to give advice on suitability of lens prescription and frames. Overall a very good client experience. Thank you.
Mrs Sandra F, 5 Mar 2017

The usual high quality service from receptionist and john. Most impressed with Vicki carr most thorough
Mr Douglas C, 4 Mar 2017

All the staff at your Lewes branch were friendly, welcoming and professional. A very enjoyable visit.
Mr David J, 3 Mar 2017

I would like to thank all your staff in Uckfield. I came to Lizzie with a difficult request for help on getting some specialised eye tests done for visually impaired sport sight classification. Although the tests I was asking for were not all available at Barracloughs, she worked tirelessly to find anywhere in the country that could do them. When I came for my acuity and field appointment yesterday both Amanda and Atafeh were their usual professional and friendly selves. As well as making sure the correct tests were done on my eyes they also made sure that my sight classification form was correctly filled out.
Mr Christopher B, 1 Mar 2017

Excellent attention to my eye health as always. Thank you to one and all
Mrs Margaret N, 28 Feb 2017

Usual first class servicw from all three personnel who dealt with me. Dr Javandra is particularly efficient.
Mr Frederick T, 28 Feb 2017

I was impressed by the receptionist Val and Optician Robert Dearie at Seaford branch, who were very welcoming and helpful. Thank you
Miss Lorna R, 28 Feb 2017

Nice welcome as usual and well treated all through my visit.
Mr Christopher S, 28 Feb 2017

I always enjoy my annual check up at Barracloughs. The beautiful Victoria is always welcoming + Nigel is always charming while we're in the eye unit. There's no other person id rather spend half an hour in the dark with lol. (Apart from George Clooney maybe) haha x
Mrs Christine B, 28 Feb 2017

What a revelation! I was warmly welcomed and taken by Mr Deary for my eye test. He was so thorough and explained every step so clearly I enjoyed the whole experience. My glasses were ordered and arrived quicker than expected, I am so pleased with them I am going to order another pair! Thank you to all the staff.
Mr John M, 28 Feb 2017

I found all the staff very welcoming and warm but the woman whom has short brown hair and wears glasses is particularly lovely in her way
Mrs Janet H, 28 Feb 2017

I have been coming to the battle branch since 2006...the staff have always been 100% in their customer service and go that extra mile to help which is extremely rare these days and stands out .i know the staff have mostly changed but the service is still the same .my optician is David ( from New Zealand ) and gwylam ( spelt wrong sorry ) and avril are always so lovely. The only thing that I would change is as you walk in to the battle branch there is a tall stand blocking the view to the reception desk.
Mrs Joan K, 26 Feb 2017

I have been attending Polegate for some years and have always been impressed by the friendly service by the staff. Also the level of attention given to checking my eyesight has been excellent during all that time.
Mrs Hazel P, 25 Feb 2017

This was my first visit to you and I was very impressed. Lizzy was excellent she took time to explain all the options available to me and took great care in measuring me for my new glasses. She was polite and impeccably smart. A credit to your company
Mrs Louise R, 24 Feb 2017

Charlotte was the optician, very calming when I told her how much I hate the glaucoma air puff test.
Mrs Heather M, 23 Feb 2017

I was welcomed and treated kindly and professionally by all the staff, and Mr Fowles conducted my examination very thoroughly, communicating with me throughout. I commend Barraclough's in Silver Hill, St Leonards on sea
Mrs Margaret S, 22 Feb 2017

Very happy with every aspect of my visit
Mr Michael F, 22 Feb 2017

I felt very cared for, and enjoyed my visit to Barraclough and Stiles. My old glasses are being repaired, and new ones are on their way. The staff were wonderful - they bent over backwards to help me. Thank you all so much xx
Ms Yvonne C, 21 Feb 2017

Victoria is always helpful and always has a smile to greet you, Katie is also like this and always knows my daughters name and always takes the time to ask her how she is, finally Mr Dearie is also always helpful and cheerful.
Miss Kirsty M, 21 Feb 2017

My recent visit was as usual, very professional with an in-depth eye test. You come away feeling you have had first class treatment. Your new revamp is very stylish and all staff look very business like and polite. Thank you once again.
Mrs Valerie K, 21 Feb 2017

A high quality establishment in Battle High Street. Very happy to come to you when the need arises. Caring, thorough and helpful.
Mr Ian N, 21 Feb 2017

Mr Stephen Fowles was very thorough and professional, was very impressed with the service. Thank you very much
Mrs Sylvia T, 20 Feb 2017

Very thorough service from Baracloughs in Seaford - particularly the examination carried out by Mr Dearly . Glasses were ready within days of the examination - very impressive service Thank you.
Mr David W, 19 Feb 2017

Everyone I have dealt with at the Eastbourne branch has been pleasant and professional. The reception ladies and Victoria are lovely. Mr Holter should be declared a national treasure! Many thanks to them all. (Now is the difficult part, choosing new glasses)!!!
Mrs Susan T, 19 Feb 2017

Reception staff all very friendly and welcoming. Mr Dearie has been my optician for a VERY long time and as always he was very professional,kind and understanding,and took time to explain things to me as my eye problems are not straightforward.
Mrs Rosemary H, 17 Feb 2017

All members of staff were very informative and David Bottrill was quick to refer myself to hospital regarding retinas problems
Mrs Heather R, 16 Feb 2017

Excellent service as usual, first time I have met Charlotte, she was very polite, put me at ease and was very thorough with her work. I have been putting up with watering eyes for some time now and she made a suggestion which I took up and have been amazed with the result. After only two days my right eye has almost stopped watering and the left is showing a remarkable improvement. Please pass on my thanks to her and I will continue with the treatment. Also the lady who fitted my new glasses was very helpful when making my choice of frames.
Mrs June S, 16 Feb 2017

I'm always received by courteous staff - either on the telephone or arriving in person in the opticians and my optical requirements are carried out in a proffessional manner. I feel all staff are very helpful in any requests I might have.
Mrs Lynda W, 15 Feb 2017

All the girls are always very helpful and always cheerful. I always feel very confident that my eyes and eyesight are in very capable hands. Thank you
Mrs Jocelyn W, 15 Feb 2017

Very professional, informative and friendly person that did field tests for me. A credit to you
Mr Mark M, 15 Feb 2017

All staff are always professional, pleasant and efficient
Mrs Norma L, 15 Feb 2017

My thanks to Mr Puri, who always explains what he is doing and why, and manages the consultation with courtesy and professional charm. Mr Francis and the ladies behind the counter are always friendly and willing to help, Thank you all.
Ms Jill L, 15 Feb 2017

On time, attractive premises, excellent receptionists, excellent sight tester(optician) who went to considerable trouble to explain various matters... lady who fitted glasses was also very efficient, effective and unpushysalesman......... thank you.... Couldn't have been much better except if you'd been able to fix the weather when I left to make the sun shine.
Mr Graham P, 8 Feb 2017

Excellent service, as always. The difference that a highly professional and experienced Optometrist makes is not easy to fully quantify. As a wearer of specialist scleral gas permeable lenses (Bausch & Lomb Maxim CV) it is essential to find an Optometrist who is confident working with such a lens. Thankfully, you have Jenny Saunders - who I have always found to be superb. Thank you.
Mr Alan B, 31 Jan 2017

Easy to book appointment on website and excellent customer service during appointment
Mr James S

Professional, friendly, personal service as always. You are treated as an individual not as part of a production line. Thank you
Mrs Susan A

I'm delighted to have the opportunity to give feedback; I intended to email to do so anyway. My visit yesterday, as all my previous visits to your Uckfield branch, was superb. Having worked in optics I appreciate the quality of and attention to detail given by your optoms in particular. On both occasions they were professional, experienced and reassuring. Your dispensing and reception staff are friendly, polite and confident. The all-female staff adds a nurturing energy to the environment. I have recommended your branch to others, and will continue to do so. Please pass my appreciation on to all concerned.
Ms Dian S

Very good customer service, pleasant, helpful, efficient staff.  I found myself having to find a new optician after 30 years of seeing the same one, so I was a bit apprehensive and anxious but the staff in Battle made me feel very welcome, there was a friendly, relaxed atmosphere.
Mrs Karen O

I was very pleased with the whole experience.  Everybody was welcoming, helpful and polite.  I was particularly pleased with my eye test which was carried out on time by a highly knowledgeable, professional and approachable optician.  I'll be back  
Mr Dennis B

The initial response from your receptionist on the phone was warm and friendly, the tests were carried out efficiently and explained to me very clearly, as was the follow up advice about types of lenses available.
Mrs Louise D

Extremely helpful, efficient and friendly.
Mrs Erika J

I was seen on time and the appointment was a very pleasant experience. I didn't need to change my glasses but I was pleased that you were able to clean and tighten up my existing pair. Next time I will use the online booking system as this seems like a very efficient process.
Miss Emily H

The friendly and relaxed yet still professional approach by all staff, the ladies on the counter, Gwyllam and the Optician himself, made my appointment a pleasant experience!
Mrs Simon L

The care taken by experienced personnel. Nothing was too much trouble. Thank you, I will be back.
Mrs Dorothy D

We have always been more than satisfied with the expertise of the opticians - on this occasion Charlotte - and the support staff - perhaps it is invidious to single out anybody - but Rita is a gem. The follow up service is also thorough and prompt.
Mr Adrian W

I only attend on check up examinations but I always feel well appreciated a' cared' for by your team. There is always a cheery smile and a welcoming hello even on the coldest mornings as it was when I visited last week.I had a new consultant for my eye test who was very informative explaining areas of new equipment which had changed since my last visit. Katie I have known for nearly 7 years and is like a friend. My husband had several problems with his glasses and they were dealt with quietly and efficiently. Thank you for your service. Carole Williams.
Mrs Carol W

I found the optician to be very thorough and really pleasant I would definitely recommend your company to my friends. Very pleased with whole experience. 
Mrs Kathleen S

My daughter suffers from anxiety and went for her first eye test having been experiencing headaches. We were seen by Charlotte who was fantastic with Willow making the whole experience fun. I would certainly recommend her to my friends and family.
Miss Hall

Absolutely nothing more has to be done , I have no complaints only praise, Nigel, John and Karen are wonderful.
Mrs Tracy R

The staff at Seaford are very kind & responsive to my needs - nothing is too much trouble!  The service is fantastic & I would recommend them to anyone who needs an optician. 
  Mrs Felicity L

Everyone was so helpful and pleasant. The optician put me at my ease straight away and talked me through the whole procedure. He was reassuring, explaining my condition in easy to understand terms Excellent service.
Mrs Jude H

Mr. Dearie was friendly, professional and thorough in testing my eyes after I had mistaken a nail glue dropper for eyedrops. (He was able to reassure me that there would be no lasting damage as I had cleaned it off well.) I was impressed with his simple and clear explanations of my prescription and exactly how that impacts on my ability to see without spectacles. I was glad that I could be seen without notice. I feel very lucky all round and will certainly go back to Barracloughs for my next eye test. 
Mrs Stephanie M

Staff very friendly and helpful. Gwlym Francis always goes the extra mile to help find the right frames, he even remembered the sort of glasses I like despite not needing new ones for nearly 4 years. He also clearly knew your stock very well. 
Miss Judith N

I was really grateful you could fit me in so quickly to check my eyes when I was having problems that morning. The optician was really friendly and checked my eyes thoroughly which was very reassuring. 
Miss Rachel T

All staff at the Uckfield branch are very professional and lovely and go that extra mile . Wouldn't hesitate to recommend.
Miss Molly B

Lovely staff, very professional and patient while we translated from Spanish to English and vice versa...thank you!
Mr Bartolome M

Everyone who works at Polegate are always pleasant and friendly. My concerns  were dealt with very efficiently. I have been going to Polegate for many years and I feel like a welcome client who gets good service every visit.
Miss Cynthia D

I always feel like a valued customer when I attend my appointments and the staff are attentive and helpful.
Mrs Emma D

All feedback can be confirmed and verified